Last updated: 6/8/2023
The End User Agreement (“EUA”) or (“Agreement”) constitutes an agreement between you and Ritter Insurance Marketing LLC. (“Ritter”), with an address at 2605 Interstate Drive, Harrisburg PA 17110. This EUA governs your use of Software and Services (as specified below). In this Agreement, we use the term “you” or “your” to mean you as an individual or such entity in whose behalf you act, if any, and we use the term “Ritter” or “we” to mean Ritter Insurance Marketing LLC. Ritter and you are referred to herein individually as a Party and collectively as the Parties.
For purposes of this EUA “Software” means all software programs made available by Ritter through https://www.ritterim.com/ or https://shopandenroll.com/ including, but not limited to the Ritter Platform (https://app.ritterim.com) and Docs.RitterIM.com accessed by means of a browser. Software also includes updates and upgrades as well as other written, files, electronic or online materials or documentation, and any and all copies of such software and its materials.
“Services” means all services made available by Ritter, including but not limited to services accessed by means of a browser or by other online communication method. Software and Services are collectively referred to as “Ritter Services.”
Your use of the software (as specified below) is subject to the terms and conditions set forth in this EUA. By accepting this software user agreement, you are agreeing electronically to the terms of this EUA.
Ritter Services
Subject to this EUA and its terms and conditions, Ritter hereby grants you a non-exclusive, non-transferable, limited right to use the Ritter Services. The rights granted herein are subject to your compliance with this EUA. The Ritter Services are being offered to you and you hereby acknowledge that no title or ownership in the Software is being transferred or assigned and this EUA is not to be construed as a sale of any rights in the Ritter Services.
If you use the Ritter Services, you warrant that you are at least 18 years of age and possess the legal authority to use the Ritter Services in accordance with all terms and conditions herein. Ritter does not sell products or services to minors. If you are purchasing a product or service on behalf of a minor, you agree to supervise all usage by minors of the Ritter Services under your name or account. You also warrant that all information supplied by you or members of your household in using the Ritter Services is true and accurate.
Accessing the Ritter Services and Account Security
We reserve the right to withdraw or amend the Ritter Services, and any service or material we provide on the Ritter Services, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Ritter Services is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Ritter Services, or the entirety of the Ritter Services, to users, including registered users. You are responsible for both:
- Making all arrangements necessary for you to have access to the Ritter Services.
- Ensuring that all persons who access the Ritter Services through your internet connection are aware of this EUA and comply with its terms.
It is a condition of your use of the Ritter Services that all the information you provide on the Ritter Services is correct, current, and complete.
If you choose, or are provided with, a user name, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to the Ritter Services or portions of it using your user name, password, or other security information. You agree to notify us immediately of any unauthorized access to or use of your user name or password or any other breach of security.
We have the right to disable any user name, password, or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these EUA.
Term
The term of your limited right under this EUA shall commence on the date that you accept this EUA or otherwise use the Ritter Services and ends on the date of Ritter’s termination of this EUA. Your limited right to use the Ritter Services terminates immediately if you attempt to circumvent any technical protection measures used in connection with the Ritter Services or you otherwise use the Ritter Services in breach of the terms of this EUA.
Ownership
Ritter retains all right, title, and interest in and to the Ritter Services, including, but not limited to, all copyrights, trademarks, trade secrets, trade names, proprietary rights, patents, titles, computer codes, audiovisual effects, settings, artwork, sound effects, and moral rights whether registered or not and all applications thereof. The Ritter Services are protected by applicable laws. Unless expressly authorized by mandatory legislation, the Ritter Services may not be copied, reproduced or distributed in any manner or medium, in whole or in part, without prior written consent from Ritter. All rights not expressly granted to you herein are reserved by Ritter. You may use the Ritter Services for your personal, non-commercial use only.
Third-Party Services
Ritter Services may include links to third-party services and/or the third-party services may be made available to you via Ritter Services. These services are subject to respective third-party terms and conditions. Please review these third-party terms and conditions carefully as they constitute an agreement between you and the applicable third-party service provider.
General Conditions
You agree not to: (i) commercially exploit the Ritter Services; (ii) distribute, lease, license, sell, rent, lend, convey or otherwise transfer or assign the Ritter Services or any passwords or usernames of Ritter Services, without the express prior written consent of Ritter or as set forth in this EUA; (iii) make the Ritter Services publicly available or available on a network for use by multiple users; (iv) reverse engineer, decompile, disassemble, translate, prepare derivative works based on or otherwise modify the Ritter Services, in whole or in part; (v) remove, obscure or modify any copyright, trademark or other proprietary rights notices, marks or labels contained on or within the Ritter Services, falsify or delete any author attributions, legal notices or other labels of the origin or source of the material; (vi) misrepresent the source of ownership of the Ritter Services; (vii) scrape, build databases or otherwise create permanent copies of content returned from the Ritter Services; (viii) introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful; (ix) use the Ritter Services in any way that violates any applicable federal, state, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries; or (x) otherwise attempt to interfere with the proper working of the Ritter Services.
The Ritter Services may include measures to control access to the Ritter Services, prevent unauthorized access, or otherwise attempt to prevent anyone from exceeding the limited rights granted under this EUA. Only Ritter Services subject to a valid EUA can be used to access the Ritter Services. You may not interfere with such access control measures or attempt to disable or circumvent such security features. If you disable or otherwise tamper with the technical protection measures, the Ritter Services will not function properly and Ritter may terminate this EUA as a result.
The Ritter Services requires an internet connection to access the Ritter Services, authenticate the user, or perform other functions. In order for certain features of the Ritter Services to operate properly, you may be required to have and maintain (a) an adequate internet connection and/or (b) appropriate browser. If your internet connection and browser are inadequate, then the Ritter Services or certain features of the Ritter Services may not operate or may cease to function properly, either in whole or in part.
Information Collection And Use; Privacy Policy
Ritter respects your privacy rights and recognizes the importance of protecting any information collected about you. Ritter’s privacy policy as amended from time to time is available at https://www.ritterim.com/terms-privacy (“Privacy & Security Policy”) and applicable to this EUA. Ritter’s Privacy & Security Policy defines how, why and to which extent Ritter collects and uses personal and non-personal information in relation to Ritter’s products and services. By accessing or using the Ritter Services, you explicitly agree with the terms and conditions of Ritter Privacy & Security Policy and to any terms and conditions included therein by reference.
Ritter Services include certain features such as the Clients tool in the Ritter Platform that allows you to manage your customer data, even for business unaffiliated with Ritter. By accessing or using such features, you acknowledge that you are solely responsible for the content of all customer data. You will secure and maintain all rights in customer data necessary for us to provide the applicable Ritter Services to you without violating the rights of any third party or otherwise obligating Ritter to you or to any third party. For any customer data unaffiliated with Ritter and maintained by you via Ritter Services, Ritter does not and will not assume any obligations with respect to customer data or to your use of the Ritter Services other than as expressly set forth in this EUA or as required by applicable law.
Warranty
The Ritter Services are provided to you “as is,” with all faults, without warranty of any kind, without performance assurances or guarantees of any kind, and your use is at your sole risk. The entire risk of satisfactory quality and performance resides with you. Ritter does not make, and hereby disclaim, any and all express, implied or statutory warranties, including implied warranties of condition, uninterrupted use, satisfactory quality, fitness for a particular purpose, non-infringement of third party rights, and warranties (if any) arising from a course of dealing, usage, or trade practice. Ritter does not warrant against interference with your usage of the Ritter Services; that the Ritter Services will meet your requirements; that operation of the Ritter Services will be uninterrupted or error-free, that the Ritter Services will be free from viruses or other destructive code, or that the Ritter Services will interoperate or be compatible with any other Ritter Services or that any errors in the Ritter Services will be corrected. No oral or written advice provided by Ritter or any authorized representative shall create a warranty. These disclaimers will apply except to the extent applicable law does not permit them.
Limitation of Liability
In no event will Ritter be liable for special, incidental or consequential damages resulting from your use of or inability to use the Ritter Services, including but not limited to, damages to property, loss of goodwill, computer failure or malfunction and, to the extent permitted by law, damages for personal injuries, property damage, lost profits or punitive damages from any causes of action arising out of or related to this EUA or the Ritter Services, whether arising in tort (including negligence), contract, strict liability or otherwise and whether or not Ritter has been advised of the possibility of such damages. Because some jurisdictions may not allow certain limitations of liability, this limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction. This limitation of liability shall not be applicable solely to the extent that any specific provision of this limitation of liability is prohibited by any federal, state, or municipal law, which cannot be pre-empted.
Confidentiality
By using the Ritter Services, you may have access to confidential information and materials concerning Ritter’s business, technology, and/or products that is confidential and of substantial value to Ritter, which value could be impaired if such information were disclosed to third parties (“Confidential Information”). As such, you agree to keep all materials confidential. You agree not to disseminate or otherwise provide any material obtained from the Ritter Services to any person not authorized by Ritter. Prohibited dissemination includes, but is not limited to, publishing content to other websites or other social media platform. You may only use Confidential Information to perform work relevant to your relationship with Ritter in accordance with the terms of this EUA. You agree that you will not use in any way for your own purposes or the purpose of any third party, such Confidential Information, except as authorized under this EUA, and will protect Confidential Information at least to the same extent as you protect your own Confidential Information and to the same extent that a reasonable person would protect such Confidential Information. The Confidential Information restrictions will not apply to Confidential Information that is (i) already known to you, (ii) becomes publicly available through no wrongful act of yours, (iii) independently developed by you without benefit of the disclosing Ritter’s Confidential Information, (iv) has been rightfully received from a third party not under obligation of confidentiality or (v) is required to be disclosed by law. Unless otherwise agreed to by Ritter, upon termination of this EUA, you agree to cease use and return to Ritter all such Confidential Information upon request.
Other Terms and Conditions
Termination
This EUA will terminate automatically if you fail to comply with its terms and conditions. In such event, you must destroy any and all written, files, electronic or online materials or documentation and cease and desist from accessing any Ritter Services.
Equitable Remedies
You hereby agree that if the terms of this EULA are not specifically observed, Ritter will be irreparably damaged, and therefore you agree that Ritter shall be entitled, without bond, other security or proof of damages, to appropriate equitable remedies with respect to your breach of any of the terms of this EUA, in addition to any other available remedies.
Affiliate
For purposes of this EUA, an “affiliate” of Ritter means any legal entity that is directly or indirectly controlled by Ritter for so long as such control lasts. Control shall exist through direct or indirect ownership of more than 50 percent.
Indemnity
You agree to indemnify, defend and hold Ritter, its affiliates, contractors, officers, employees and agents harmless from and against any and all damages, losses and expenses arising directly or indirectly from: (i) your acts and omissions to act in using the Ritter Services pursuant to the terms of the EUA; or (ii) your breach of this EUA.
Miscellaneous
Ritter reserves the right, at its discretion, to change, modify, add or remove portions of this EUA by posting the updated EUA on Ritter’s website. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you. You will be deemed to have accepted such changes by continuing to use the Ritter Services. If any provision of this EUA is held to be unenforceable for any reason, such provision shall be reformed only to the extent necessary to make it enforceable and the remaining provisions of this EUA shall not be affected.
Governing Law And Dispute Resolution
This Agreement will be governed by and construed in accordance with the substantive laws in force in the State of Pennsylvania. Any action to enforce this agreement must be brought in the State of Pennsylvania. This choice of jurisdiction does not prevent either party from seeking injunctive relief in any appropriate jurisdiction with respect to violation of intellectual property rights. Any dispute, controversy or claim arising out of or relating to this EUA or the breach, termination or validity thereof shall be finally settled at Ritter discretion.
Contact
If you have any questions about EUA, email [email protected] or write us at:
Ritter Insurance Marketing
2605 Interstate Dr
Harrisburg, PA 17110