FAQs About NAHU Medicare Certification

Got questions about NAHU’s Medicare Advantage and Part D certification training? We’ve got answers!

Today, we’re answering some frequently asked questions about NAHU Medicare and compliance certification.

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What’s the difference between NAHU and AHIP certification?

Both meet CMS’ Medicare and compliance training requirements, but in their own way. NAHU starts their certification cost at $100, as opposed to AHIP which starts their training at $175. Whereas AHIP requires a 90 percent to pass, NAHU requires an 85 percent passing score. NAHU also allows exam-takers to retake the exam at no additional charge and provides eight CE credits for their training at no additional cost. Additionally, NAHU provides access to bonus content driven by a Medicare broker community advocating for the industry.

AHIP 2023 training opened on June 20, 2022. NAHU 2023 training opened on June 22, 2022.

Will carriers accept NAHU instead of AHIP certification?

It depends. As of June 8, 2022, NAHU has over 33 carriers listed as accepting their certification. You can see the list of carriers who accept NAHU training here.

How much does NAHU Medicare Certification cost?

$100. There are no hidden fees and no additional costs for the CE credits.

Do I have to be a member of NAHU to complete this certification?

No. However, NAHU members do receive additional access to savings and professional resources.

How many questions is the NAHU final exam?

45 questions. The final exam requires 15 questions per unit of study (module).

How many attempts at the NAHU final exam do I get?

Six. If you do not pass the NAHU certification test the first time, you can retake it five times at no additional charge. For additional attempts past that, you will be required to retake the entire course. NAHU does not upcharge for services supporting the exam-taker’s success.

What score do I need to pass?

85 percent. However, certain carriers may require otherwise.

Can I get a discounted price for NAHU Medicare certification?

NAHU has already discounted the program across the board but remains open to partnership and member recruitment through their Corporate Partner program. This program offers incentive pricing and business solution opportunities.

Do I have to take NAHU certification directly through their website?

Yes. Agents and brokers must take this training through NAHU’s Online Learning Institute.

Is the NAHU MA certification exam an open-book test?

It depends. Different states have different guidelines.

Is NAHU a timed test?

No. As long as agents are actively answering questions, the system will not time out. The system will time out if the exam is left to idle. This will require the exam-taker to start over and count as an attempt.

How many modules are in the course?

There are three interactive modules and a final exam.

  • The Basics of Medicare and All Parts
  • Medicare Marketing Guidelines
  • Fraud, Waste & Abuse

Do I need to pass NAHU Medicare certification if I already passed last year?

Yes. Carriers require agents to complete some sort of Medicare certification and compliance training annually since plans and regulations change from year to year. Additionally, many carriers require agents to completing extra plan-specific training with them every year to keep receiving renewal commissions.

Is there a deadline to pass this certification to sell in 2023?

Technically, yes. Medicare certification training is the initial step to completing most carrier certifications, so you won’t be “ready-to-sell” any MA plans until you do so.

How can agents confirm their certification?

NAHU’s learning management system sends an electronic certificate to agents and carriers.

Does NAHU Medicare certification count for CE credits?

Yes. It has been filed to count for eight CE credits in all 50 states. You can check your state’s approved CE hours here.

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Want to know more? NAHU’s helpful Medicare Advantage Certification Training User Guide is an essential resource that outlines how to create an account, purchase and access the training, and take the final exam in the Online Learning Institute.

Editor’s Note: This article has been updated to reflect information relevant to the 2023 AHIP and NAHU certification trainings.

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